Contact Us
Questions, Feedback, or Need More Information?
If your question isn't answered on our information pages or you need further clarification, please email us at dora@funrotay.com. Please include your name, contact phone number, and city. For after-sales service requests, kindly attach photos of the product.
Customer Service – Business Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed
Our team aims to respond to all inquiries within 48 hours, excluding holidays.
Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that it takes us an average of 3 to 7 days to process your order before shipping. Rest assured, we do our best to get your order to you as quickly as possible! After dispatch, expected delivery time is 14 to 30 days, depending on your country or region. Please consider that holidays may affect delivery times.
Q: What is the company's return policy?
A: After we receive your return and inspect the item's condition, we will process your refund or exchange. Please allow at least 14 days for us to complete your return or exchange request.
Q: How can I contact you regarding my order?
A: You can reach us by email at dora@funrotay.com or by using the contact form on this page.